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About

ExpertSource provides high value, cost efficient contact center outsourcing solutions from our off shore service delivery center in Mumbai, India. With partnerships across the United States, UK & Poland, we are able to offer Best-Shoring capabilities across the US, UK & European markets. 

 

At ExpertSource, we treat every client relationship as a strategic partnership, aligning our team with your business goals and strategies. Our aggressive outcome based pricing models are a true testimony to our “Growth with Partnership” approach. 

 

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Subject Matter Expertise In All Key Building Blocs of Service Delivery

Our service-oriented delivery process is built using six sigma methodologies and incorporates proven internal processes that enhance repeatability and reliability of service delivery. Our structured client engagement model successfully manages each stage of an implementation and takes you seamlessly through process mapping, knowledge transfer, training, transition planning, implementation, quality monitoring and on-going performance management. 

 

  • Process Migration team : Six Sigma Approach

  • Human Resource Management: Hiring and Retaining Right Talent

  • Advance Process Training & Training Needs Assessment based On the Job Training. 

  • Real-Time Operations Management & Workforce Planning

    • Analytics Driven Service Delivery

    • Dynamic CRM deployment, Advanced Social Media Monitoring Tools

  • Quality Assurance

    • Corporate Quality : Six Sigma Framework 

    • Advanced Quality Monitoring Tools

  • Advanced IT and Information Security Capabilities 

 

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Process Oriented Approach for Continuous Operational Excellence
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