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Take a more in-depth look at what we offer below!

 

Our subject matter experts can proactively manage your campaign from planning and design to the implementation of end to end solutions. Whether it’s customer acquisition, fulfilment or customer service, we provide strategic insight and recommendations every step of the way. 

 

By partnering with ExpertSource for full BPO services, you will benefit from reduced costs and increased productivity across each of your customer communication channels. 

Customer Care

ExpertSource offers seamless customer care services through skilled agents who are recruited and trained specifically to meet your business goals and strategies. And with the ever-changing face of customer service utilizing a variety of media channels such as web chat, email support and co-browsing services, in addition to the traditional voice-based route to contact, our flexible technology allows your customers to contact you when they want, how they want.

 

What this means to you: 

  • Internal resources are freed up to focus on innovation and new projects, and concentrate on core capabilities

  • 24/7 availability for increased customer satisfaction

  • Increased productivity

  • Decreased costs

 

Live Web Chat Support

This powerful approach to customer service gives you the opportunity to assist, advise, push links and help the customer navigate around your site to find offers, terms and conditions, or the all-important order page!

 

What this means to you: 

  • 24/7 availability for immediate responses during non-business hours

  • Higher conversion rates

  • Reduced shopping cart abandonment

  • Increased customer satisfaction 

BPO & Back Office Support
BPO & Back Office Support

ExpertSource offers complete, end-to-end back office support services, from data entry and scanning, to converting and entering handwritten orders into your online order system, to verification services – and everything in between. We help you manage your costs and risk by leveraging our skills and technology

 

What this means to you: 

  • Quick turnaround and seamless integration

  • Operational cost savings

  • Confidence in highest security standards and compliance

  • Better utilization of internal resources for core business needs

Email Response

We also provide easy-to -read reports, giving you seamless access to valuable information. We can report on the most frequently asked questions, enabling you to highlight key information on your web site, reducing the cost of communication further still.

 

What this means to you: 

  • Increased first time resolution

  • Personal responses and knowledgeable resolution

  • Improved customer experience

  • Increased customer satisfaction, loyalty and retention

 

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